Shipping & Returns
Shipping Policy
At Better Things Store, we are committed to delivering your order quickly, safely, and efficiently.
Processing Time
All orders are processed within 1–3 business days. Once your order is confirmed, you will receive an email notification with the shipping details.
Delivery Time
Shipping typically takes 7–15 business days depending on your location. Delivery times may vary due to external factors such as customs or local postal services.
Free & Express Shipping
We offer free worldwide shipping on selected orders. In addition, we provide fast and reliable delivery through DHL Express, ensuring a quicker and more secure shipping experience.
Order Tracking
After your order has been shipped, you will receive a tracking number via email. This allows you to monitor your package in real time until it arrives.
Customs & Duties
International orders may be subject to customs fees or import taxes depending on your country. These charges, if applicable, are the responsibility of the customer.
Delays
While we strive to meet all delivery estimates, delays may occur due to high demand, shipping carrier issues, or unforeseen circumstances. We appreciate your patience and understanding.
Return & Exchange Policy
At Better Things Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within a specified period after receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging. Proof of purchase is required.
Exchanges
We offer exchanges for defective, damaged, or incorrect items. If you received a product that does not match your order, please contact us and we will resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method through Stripe. Processing times may vary depending on your payment provider.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These conditions will be clearly stated when applicable.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or incorrect. Original shipping fees are generally non-refundable.
How to Start a Return
To initiate a return or exchange, please contact our support team with your order details. We will guide you through the process and ensure a smooth experience.